Shipping policy

Shipping Policy

At BA LLC, we aim to provide a seamless shipping experience for our customers. Please review the details below regarding production times, shipping options, and estimated delivery.

Production Times:

• All our products are made-to-order, so we require 2–7 business days for production before your order is shipped.

• Production times may vary slightly depending on the product type and order volume.

Shipping Times:

• After production, shipping typically takes:

• USA: 3–7 business days

• Canada: 5–10 business days

• International: 10–20 business days

• Exact delivery times depend on your location and the shipping method selected at checkout.

Shipping Rates:

• Shipping costs are calculated at checkout based on the destination, weight, and quantity of your order.

• We currently offer Standard shipping options.

Order Tracking:

• Once your order has been shipped, you’ll receive a confirmation email with a tracking number. Use this to monitor your order’s journey.

Customs and Import Duties (International Orders):

• Orders shipped outside the USA may be subject to customs fees, duties, or taxes, which are determined by the destination country.

• These charges are the customer’s responsibility, and we recommend checking your local customs policies for details.

Lost or Delayed Packages:

• If your package is delayed beyond the estimated delivery time, please contact us at billy@billyannesley.com with your order details. We’ll work with our shipping carriers to resolve the issue.

• Lost Packages: If your package is lost in transit, we will replace the item at no additional cost after confirming with the shipping carrier.

Incorrect Shipping Address:

• Please ensure that your shipping address is correct at checkout. If you notice an error, contact us immediately at info@26jumpstreet.com. Once the order has been shipped, we cannot change the address.

Returns Due to Shipping Issues:

• If an order is returned to our production partner due to an incorrect address or failure to claim the package, we will notify you. Re-shipping costs will apply.

Holiday and High-Volume Periods:

• Please note that shipping and production times may be longer during holidays or high-volume shopping periods. We recommend placing orders early to ensure timely delivery.

Additional Notes for Clarity:

• Printful’s Role: Since Printful handles both production and shipping, the production time (2–7 business days) is a key point to include.

• International Customs: Printful does not cover customs fees, so it’s important to make customers aware of their potential responsibility.

• Lost/Damaged Packages: Highlighting that lost or damaged items will be replaced ensures trust, especially since Printful handles such claims efficiently.

• Transparency in Delays: Mention potential delays during holidays or peak seasons to manage expectations.