Refund policy

Return Policy

At BA LLC, customer satisfaction is our top priority! Since our products are made-to-order, we have specific guidelines for returns and exchanges:

Returns and Refunds:

• Damaged or Defective Items: If your item arrives damaged, defective, or with a printing error, please contact us within 14 days of receiving your order. Include photos of the item, packaging, and the issue. We’ll review your request and offer a replacement or refund if approved.

• Wrong or Missing Items: If you receive the wrong product or items are missing from your order, please let us know, and we will resolve the issue promptly.

Exchanges:

• Size Issues: Because our products are custom-made upon order, we cannot offer exchanges or refunds for incorrect sizes. Please check our size chart carefully before placing your order.

• If you’re unsure about sizing, feel free to contact us for guidance.

Non-Returnable Items:

• Due to the custom nature of our products, we cannot accept returns for reasons such as buyer’s remorse, incorrect orders placed by the customer, or dissatisfaction with the design.

• Final Sale: All personalized or custom-printed items are final sale unless damaged or defective.

How to Request a Return or Exchange:

1. Contact us at info@26jumpstreet.com with your order number, a description of the issue, and clear photos of the item(s) in question.

2. We will respond within 2 business days and guide you through the next steps.

Shipping Costs:

• If a replacement or refund is approved for a damaged or defective item, we will cover the cost of shipping.

• For other issues, customers are responsible for return shipping fees if applicable.

We’re here to help! If you have any questions or concerns, feel free to reach out to us.

Key Notes for Clarity:

• Use Printful’s support to resolve customer issues involving defective items, as they will replace or refund these at no extra cost to you.

• Clearly communicate that the products are custom-made and final sale unless there’s an issue with quality or manufacturing.

• Encourage customers to double-check size charts or design details before purchasing.